Frequently Asked Questions
Everything you need to know about your Foldie experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days, while our express option ensures delivery within 1-2 business days across the United Kingdom.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached to qualify for a full refund.
Are The Foldie bags water-resistant?
Yes, our bags are crafted from high-quality, water-resistant fabrics designed to protect your essentials from unpredictable British weather.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How do I clean my Foldie bag?
We recommend spot cleaning with a damp cloth and mild detergent. For deeper cleans, please follow the specific care instructions located on the interior label.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make any modifications.